The Systems Support Specialist will provide day-to-day support and training to staff in hardware and software programs, VDI, Workspace One, PC’s, mobile devices, printers, scanners, VOIP telephones and SharePoint. The incumbent will be responsible for help desk calls and e-mails, logging computer problems, and assisting with network access. Duties include, but are not limited to, the following: assist with creating user accounts; provide end-user training; install or assist in installation of upgrades or new or revised off-the-shelf/desktop releases; set up, configure, install, and document hardware and software; provide support for mobile computing devices and remote access; perform inventory control duties; provide cabling support; prepare and maintain documentation and standard operating procedures and checklists for end users and other IT staff; install programs for local needs and train personnel in their use. Assist with managing and troubleshooting courtroom technology. Responsibilities also include occasional travel and on-call.
To Apply: https://www.insd.uscourts.gov/sites/insd/files/SystemsSupportSpecialistNovember2024.pdf